SHIPPING AND RETURN POLICY
Shipping Policy
Last updated: 7/8/2026
1. Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding AU holidays) from our domestic fulfillment facility. Orders placed after 2:00 AEST UTC typically ship the following business day.
2. Shipping Time
Once shipped, standard delivery within the Australia and New Zealand takes 2–5 business days. Expedited options may be available at checkout. Transit times are estimates provided by the carrier and not guaranteed.
3. Tracking
A tracking number is emailed to you as soon as your package is handed to the carrier. You can also track any order at any time on our Track Order page.
4. Discreet Packaging
All orders ship in plain, unbranded packaging with no external indication of contents, protecting your privacy and the integrity of the compounds.
5. Lost or Stalled Packages
If your tracking shows no movement for more than 10 business days, contact support@nexcellbiolabs.com. We will open a carrier investigation and, once the package is confirmed lost, ship a free replacement at no cost to you.
6. Incorrect Address
Please double-check your shipping address at checkout. Packages returned to us due to incorrect or incomplete addresses can be re-shipped at the customer's expense.
7. International Shipping
We currently ship within the United States only. International availability is under evaluation.
8. Support
Questions about shipping? Email support@nexcellbiolabs.com Monday–Friday, 9:00–18:00 AEST UTC.
Return Policy
Last updated: 7/8/2026
1. Nature of the Products
All products sold by PURE PEPTIDE FACTORY Biolabs are research-grade compounds for laboratory use only. For sterility, safety and regulatory reasons, opened or used products are non-returnable.
2. Damaged or Defective Items
If your order arrives damaged, broken or incorrect, contact us within 7 days of delivery at support@nexcellbiolabs.com with your order number and clear photos. We'll send a free replacement or issue a full refund.
3. Lost Packages
If your tracking shows no movement for over 10 business days, reach out and we will open an investigation with the carrier. Once confirmed lost, we ship a replacement at no charge.
4. Order Cancellation
Orders can be cancelled for a full refund before they are shipped. Once a tracking number is generated, the order can no longer be cancelled.
5. Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days.
6. Contact
Email support@nexcellbiolabs.com for any return, refund or replacement request.